Marlow & Finch is a British boutique serving customers across the United Kingdom. The brand is owned and operated by Ecom Elevate, a business registered in the Netherlands under Chamber of Commerce (KvK) number 95445757. We price in GBP and handle UK returns through our returns address in Shropshire.

You can read the full story on our About Us

Nothing complicated. You shop in pounds, pay UK VAT-inclusive prices, and return to a UK address. Your statutory rights as a UK consumer apply in full, including your right to cancel within 14 days under the Consumer Contracts Regulations.

We mention our Dutch registration openly because we would want to know it ourselves — our full company details are on our Contact page.

We sell one thing: Western boots for women. No dresses, no accessories, no endless catalogue padded out to look bigger than it is.

That means every pair on the site has earned its place, every product page carries fit guidance specific to that style, and the person answering your email is the same person choosing the stock.

We currently ship throughout the United Kingdom only. We're unable to deliver to PO Box addresses or military addresses (APO/FPO/DPO).

Within 2–3 business days, Monday to Friday, excluding public holidays. The cutoff for same-day processing is 6:00 PM GMT.

During peak seasons or promotions this can take slightly longer, and we'll let you know if there's a delay.

Roughly 6–12 business days in total: 2–3 to process and 4–9 in transit. Delivery estimates can be affected by carrier delays or extreme weather.

Full details are in our Shipping Policy

Yes — free shipping on every order to anywhere in the UK, with no minimum spend. The price you see at checkout is the total you pay: no customs charges, import duties or handling fees on delivery.

You'll receive an email with a tracking number as soon as your parcel leaves our fulfilment partner. If you haven't had tracking within five business days of ordering, get in touch and we'll chase it up.

30 days from the day your order arrives, on top of your statutory right to cancel within 14 days under the Consumer Contracts Regulations.

Boots must be unworn, in the same condition you received them, with tags and in their original box. Please try them on indoors on a carpet — once a sole has been worn outdoors we can no longer accept the return.

Email us at info@marlowfinch.com with your order number and which pair you'd like to return. Once approved, we'll send you a return shipping label and tell you exactly where to send the parcel.

Items sent back without a return request first cannot be accepted, and please don't send returns to our company address in the Netherlands. The full process is in our Refund Policy.

Yes. For the same style in a different size, email us before sending anything back and we'll do our best to arrange a direct exchange. For a different style altogether, return the pair you have and place a new order once the return is approved.

Please inspect your order as soon as it arrives and contact us straight away. We'll evaluate the issue and put it right at no cost to you.

Your order remains our responsibility until it's delivered into your hands, so if a parcel goes missing or arrives damaged in transit, we'll replace or refund it.

Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Where you've cancelled under your statutory 14-day right, we'll refund you within 14 days of receiving the boots back.

Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact us.

Yes. Your payment details are encrypted using industry-standard SSL, and our checkout is PCI DSS compliant. We never see or store your full card number — only your billing and shipping details, your order, and the last four digits of your card.

More detail is in our Payment Policy.

Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.

Yes. All prices are shown in pounds sterling and include UK VAT where applicable. Shipping is free, so the price at checkout is the total you pay.

Contact us as quickly as you can at info@marlowfinch.com. If your order hasn't been processed yet, we'll do our best to amend or cancel it. Once it's with the carrier we can't recall it, but you can still return it under our Refund Policy.

Every product page carries fit guidance specific to that style. Western boots vary more than ordinary shoes — a pointed toe on one last feels very different from a rounded one on another, and heel height changes how the whole boot sits.

Email us at info@marlowfinch.com before you order and tell us your usual size and what tends to go wrong. We'd rather spend five minutes helping you get it right than have you send a pair back.

Snug across the instep, with a little heel slip when new — around a quarter of an inch. That slip settles as the sole flexes and the leather moulds to your foot. Your toes shouldn't touch the end, and the widest part of your foot should sit at the widest part of the boot.

If a pair feels tight across the ball of the foot when new, it's the wrong size rather than a boot that needs breaking in.

Email us at info@marlowfinch.com or use the form on our Contact page.

Customer service hours are Monday to Friday, 09:00 – 18:00 (GMT). We're closed at weekends and aim to respond to all enquiries within 24 hours.