Shipping Policy
At Marlow & Finch, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we get your order to you.
1. General Shipping Information
We currently ship throughout the United Kingdom.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping — we offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is placed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 5–11 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (GMT) Greenwich Mean Time – London
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
You will receive a tracking number by email as soon as your order leaves our fulfilment partner, so you can follow your parcel every step of the way.
All prices shown at checkout are the final amount you pay. There are no additional customs charges, import duties or handling fees on delivery.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
Please make sure your delivery address is complete and correct before you place your order.
7. Lost or Damaged Packages
Your order remains our responsibility until it is delivered into your hands. If your package is lost or damaged in transit, please contact us immediately by email at info@marlowfinch.com. We will work with the carrier to investigate the problem and find a solution as soon as possible, and we will replace or refund your order.
If your order arrives damaged or you receive the wrong item, please see our Refund Policy for how we put it right.
8. Shipping Policy Update
We may update our shipping policy from time to time to improve our service or to reflect changes in how we ship. The latest version will always be available on this page.
Last updated: 11 September 2026
9. Contact Information
Store name: Marlow & Finch
Company name: Ecom Elevate
Company number: 95445757 (KvK, Netherlands)
Company address: Houtzagerssingel 130, Den Haag, Zuid-Holland, 2512 XJ, Netherlands
Warehouse address: 75 Bellaport Road, Norton in Hales, Market Drayton, Shropshire, TF9 4AZ, United Kingdom
Email: info@marlowfinch.com
Phone: +44 7883 304649
Instagram: @marlowandfinch
Customer Service Hours
Monday to Friday: 09:00 – 18:00 (GMT)
Saturday and Sunday: Closed
We aim to respond to your enquiries within 24 hours.