Payment Policy

Secure Checkout

marlowfinch.com uses industry-standard TLS encryption to give you the safest, most secure shopping experience possible. SSL technology encrypts sensitive information, including passwords and card numbers, during your transaction. Every form on our site is secured with SSL technology, so your personal information stays safe.

You can confirm you are on a secure connection by looking for the closed padlock icon in your browser's address bar, and by checking that the site address begins with "https".

Payment Terms and Conditions

We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

All prices are listed in GBP and include UK VAT where applicable. Payment is taken at the time your order is placed. Shipping is free on all UK orders — the price you see at checkout is the total you pay.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to strengthen controls around cardholder data and reduce card fraud. Our checkout is processed through Shopify Payments, which is certified PCI DSS Level 1 compliant.

Your Payment Information

Your full card number is never accessible to us. Once your purchase is completed, we can only see your billing information, shipping information, order details and the last four digits of your card. Card details are handled directly by our payment providers and are not stored on our systems.

Failed or Declined Payments

If a payment is declined, your order will not be processed. Please check your card details and available balance, or try an alternative payment method. If the problem continues, contact your bank or card issuer, or get in touch with us and we will help where we can.

Refunds

Refunds are issued to the original payment method used for the order. Please see our Refund Policy for full details of when and how refunds are processed.

Your Personal Information

We do not sell your personal information. We share it only with the service providers and partners needed to run our store, such as payment processors and delivery carriers, as set out in our Privacy Policy. Our Privacy Policy explains what personal information we collect, how it is used, and the rights you have over it.

Contact Information

Store name: Marlow & Finch

Company name: Ecom Elevate

Company Address: Houtzagerssingel 130, Den Haag, 2512XJ, Zuid-Holland, The Netherlands

Returns Address: 75 Bellaport Road, Norton in Hales, Market Drayton, Shropshire, TF9 4AZ, United Kingdom

Company nr.: 95445757 (KvK, Netherlands)

Phone: +44 7883 304649

Email: info@marlowfinch.com

Monday to Friday | 09:00 – 18:00 (GMT)

Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.